STANDARD RETURN POLICY:
All extremeaudio.com CDs and cassettes are unconditionally guaranteed for fifteen days against shipping damage and defects. If you receive a defective or damaged item from us, please contact us at customerservice@extremeaudio.com within 15 days of receipt of product in order to obtain your return-authorization number. All returns must have a return authorization number (RA#____). Defective or damaged items will be replaced with the same product at no additional cost (unless that product is no longer available), as soon as the damaged product is received by EA . Please allow five business days for us to attend to your return after its arrival in our plant. EA does not pay/guarantee postage or shipping costs on returned items. EA is not responsible for lost returns during transit.

To return, exchange or apply for a refund on an extremeaudio.com purchase, follow the instructions on the back of the sales receipt/packing list shipped with your order. Please write the order number in the space provided on your receipt, as well as the return authorization number. You must indicate a reason for the return in order to receive a refund or credit.

 
DEFECTIVE GOODS:
If you receive a defective product from extremeaudio.com, please send us only the individual product that is defective, and we will provide a replacement promptly. Be sure and contact us for your RA#., and include your name, address, daytime phone number, order number, and a brief explanation of the defect or problem. Your product shall be replaced by the same product unless it is unavailable, in which case it will be replaced by a gift certificate good for another title of equal value.

 
DAMAGED GOODS:
If the package / jewel case or product is damaged during shipping, please make note of it when signing for the product's delivery. Please include any documentation of the damage with your inquiry to extremeaudio.com. Please contact us for an RA#. For jewel cases which arrive cracked or damaged, we will mail you a replacement at no extra charge.

 
WHOOPS! OUR MISTAKE:
If you receive the incorrect item by mistake, the correct item will be sent to you at no additional charge, as soon as the incorrect UNOPENED item is received back at extremeaudio.com. Any unopened title may be returned within 15 days of receipt for exchange or refund. Simply return the title with the packing slip (or a copy) and let us know if you would like a refund or what title(s) you would like in exchange. When requesting an exchange, please enclose any additional payment as necessary.

 
BACK ORDERS / OUT OF STOCK ITEMS:
In the rare case where a product ordered is out of stock, you may choose from one of the following ways to deal with your order:

A) You may have all in-stock items shipped immediately and we'll back-order those which are unavailable. The back-ordered selection(s) will be shipped when our stock is replenished. You will be billed for the in-stock items and their cost of shipping when they ship. You will be billed separately for the backordered items and their cost of shipping when they ship. If you paid by credit card, your account will be billed only for the products shipped when they ship. Checks are deposited when your order is processed whether or not items are backordered.

B) You may choose to hold your order until it is complete. This may save additional shipping, but may slow down your order fulfillment time.

C) Or, you may alter your order to substitute for or remove the out-of-stock items from the order, and pay only for the in-stock items and their shipping costs. You will not be charged for canceled items. Please contact our customerservice@extremeaudio.com department, or call during normal business hours.

 
OUT OF PRINT TITLES:
In some cases, artists retain a certain number of copies of their products for personal reasons. If you cannot find a specific CD which may be out of print, or just out of circulation, we may be able to help. Independent artists often keep a few extras, but, record companies may also have some back stocks tucked away, even though they are not actively pushing the marketing efforts for that title. If the title you are looking for is from an artist who is currently on the extremeaudio.com site, we'll make some calls and find out what we can for you. Another place to look is in the Artist Chat Area. Ask around -- see if there is even a used copy somewhere. We'll help you try to find what you are looking for. Be aware some artists charge a premium price for "collector issues", out of print or personally-distributed items and titles. Since it is the ARTIST who sets the retail prices on EA , we represent the price they ask for their products.

 
WHAT WE DON'T COVER:
Because extremeaudio.com allows customers to listen to samples from all the selections before they buy, we only accept returns for reasons of damage during shipping or manufacturer's defects. We do not give refunds of opened products simply because you change you mind, so listen carefully before you buy. We are also not responsible for return items lost by third party carriers.

 
WHERE DO I SEND IT?
Please send your returns to the address listed below. And don't forget that RA#___!