SHIPPING AND DELIVERY

SHIPPING COSTS / RATES & INFO
WHO WE USE HOW THEY CHARGE,

All standard orders are shipped USPS Priority, First-Class, with delivery in approximately 3-5 business/"working" days (does not include weekends, or holidays, naturally). If orders must ship to a Post Office Box it will be shipped USPS Priority Mail.

Rates are:

1-5 CDs or cassettes $3.00

6-10 CDs or cassettes $5.00

Guarantee second day delivery service provided by Airborne Express "Second day" service. (For restrictions, and current policies, contact an Airborne representative).

Rates in the 48 contiguous states for EA shipments are:

1- 3 CDs or cassettes $5.25

4- 6 CDs or cassettes $6.00
7-15 CDs or cassettes $7.25

Guaranteed Next Day delivery service provided by Airborne Express "Next Day" Service.

Rates in the 48 contiguous states for EA shipments are:

1-3 CDs or cassettes $8.95

4-6 CDs or cassettes $10.50

7-15 CDs or cassettes $14.70

All orders received by 3:00 Pacific Daylight Time in California, will ship the same day. Orders received after that time, will ship the next business day. Orders received on weekends, state and federal holidays will be shipped the following business day.

*NOTE: The definition of "Next Day" or "Guaranteed Overnight" services, vary from person to person, and between delivery companies. Basically, the rule applies that if you live within a reasonably close proximity to a major metropolitan airport or terminal, these companies can deliver to you very easily. If, however, you live in rural Alaska, or out in the mountains somewhere, in a "remote out of the way" place, it will usually take two days no matter which service you use. Also, no addresses which are a Rural Route Box or Post Office Box, can be guaranteed next day by private carriers. Any address which is a United States Post Office Box, must be served by the U.S. Postal System only.

No insurance or guarantees of any kind apply in Mexico, or any other South American countries, as nearly no insurance is available, and because packages notoriously disappear.

Special services beyond those discussed here, will/may be subject to special rates, restrictions, etc. Please contact our customer service department for more information.

DELIVERY WITHIN THE USA
Orders of regular stock within the continental USA. will be sent either by USPS (United States Postal Service) or private carrier services (Airborne). Orders over $100.00 will be sent via private carrier. This can vary the delivery time depending on factors beyond the immediate control of extremeaudio.com. We promise to ship your order quickly, but we are not responsible for the carrier's reliability. Private carrier companies often require a signature, and won't deliver to a post office box, nor on weekends. For special services or shipping arrangements, please call us in California, USA at (916)887-3229 or fax us at (916)887-3226.

INTERNATIONAL (Non-USA) DELIVERY
extremeaudio.com is not responsible for delivery of any packages or products shipped outside the United States and Canada. Refunds and/or claims made by non-USA customers will be treated on a case by case basis. For answers to specific questions, check with the USPS or international shipping company. EA always declares the accurate monetary value on all shipments outside the USA, on the customs sticker as required by law.

CUSTOMS / FEES
In keeping with international postal and shipping regulations we do not pay taxes, fees, duties, customs, fees charged by your local government.

Purchases shipped outside the USA are not charged sales tax by EA, but may incur local duties, customs, or other regional taxes, fees, or restrictions. These fees vary and are determined by the destination country. These fees are to be paid by the recipient at the time of the delivery.

INTERNATIONAL BACKORDERS
Non-USA shipments will be held until all items can be shipped, to avoid redundant mailing costs. In such an event, you may decide to have all the available items shipped immediately, and cancel the unavailable items.

MISDIRECTED SHIPMENTS
Any shipments returned due to incomplete, inaccurate or incorrect address information will be charged additional fees for reshipping.

UNCOLLECTED DELIVERIES
In cases where the delivery company fulfills delivery, and delivery remains unreceived, and returned to extremeaudio.com, we will attempt to contact the intended customer to correct the situation. After that, it is up to the customer to contact EA to arrange for reshipment.

HANDLING CHARGES
Shipping, insurance (where applicable) and handling fees are $2.50 for the first item, $0.50 cents for the next five items up to a maximum of $4.98 for a shipment, no matter the number of additional items.

ORDER STATUS AND TRACKING
When your order ships you will be Emailed a confirmation and tracking number. All orders shipped via Airborne Express Second Day Service, or Next Day service can be tracked by calling our customer service department and we will investigate the status of your parcel to the best of our ability. At this time we are unable to track orders sent by the USPS. As soon as this option becomes available by the USPS we will make it available to our clients. If you have not received an email notification you may contact customerservice@extremeaudio.com and we will respond within 24 hours (mon-fri). If your order must go to a Post Office Box it will be shipped USPS Priority Mail (which cannot be tracked).